Frequently Asked Questions
Everything You
Need To Know
Answers to the questions we hear most about the IGET Moon K5000 range — shipping, flavours, hardware, and ordering. Can’t find what you’re after? Reach out directly.
Scroll to explore ↓
FAQs
Questions, answered
Product & Hardware
How many puffs does an IGET Moon actually last?
The IGET Moon K5000 is rated for up to 5000 puffs per device, powered by a 1750mAh battery sized to match that rating. Actual puff count can vary slightly with draw length and how often the device is used.
Is the IGET Moon rechargeable?
No. The IGET Moon K5000 is a disposable device, designed to be used until both the battery and the e-liquid are finished, then replaced. No charging cable is included or required for normal use.
What makes the mesh coil different from a standard coil?
A mesh coil has a larger surface area than a standard round-wire coil. That means more even heating and a smoother draw across the full life of the device, not just the first few hundred puffs.
Does the device need any setup before first use?
No. Every device arrives pre-filled and draw-activated — there are no buttons to learn and nothing to configure. Open the packaging and it’s ready to use.
Flavours
How many flavours are available?
officialigetmoon.com currently stocks 25+ flavours across the full flavour card, spanning iced fruit, tropical, berry, and specialty profiles.
What if my preferred flavour is out of stock?
Out-of-stock flavours are marked clearly on the product page rather than left ambiguous. New stock is added as it becomes available, so it’s worth checking back or reaching out directly.
Do all flavours use the same hardware?
Yes. Every flavour on the card ships in the same K5000 hardware — 5000 puffs, mesh coil, 1750mAh battery. Only the e-liquid differs between listings.
Ordering, Shipping & Payments
How is my order packaged?
Every order ships in plain, discreet packaging with no external branding. Tracking is provided from the moment your order is dispatched.
How long does shipping take?
Orders are processed and dispatched quickly. Once shipped, delivery timing depends on your location — tracking details are sent as soon as your order leaves us.
Is checkout secure?
Yes. Checkout is SSL encrypted and PCI compliant, the same standard used across reputable online retailers.
Can I change or cancel an order after placing it?
Contact us as soon as possible after placing your order. Once an order has been dispatched, changes and cancellations are no longer possible.
Authenticity & Support
Is officialigetmoon.com an authentic source for IGET Moon?
We are a dedicated retailer for the IGET Moon K5000 range. Every device listed matches the current specification — genuine stock, nothing substituted or relabelled.
How do I contact support?
Email sales@officialigetmoon.com for order status, stock questions, or anything else. We aim to respond within 24 hours.
Do you offer wholesale or bulk pricing?
Contact us directly at sales@officialigetmoon.com with your requirements, and our team will follow up with availability and pricing.